"Having a hotel right by the train station was super convenient and Zermatt is such a small town so very easy to explore."
Jorge from Canada
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"We all had quiet rooms with a Matterhorn view from the balcony which also overlooked the Gornergrat train station."
TheRelfster from United Kingdom
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"The heated ski store room is a major bonus to ensure shi boots are toasty warm and dry the next day."
Brad from Greece
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Hotel Sarazena: Family-friendly hotel with Matterhorn views, sauna, and ski boot drying room in Zermatt
Amenities
The hotel provides a cozy lounge with an open fireplace and a bar for guests to relax after outdoor activities. A drying room for ski boots keeps equipment ready for the next day on the slopes. Daily breakfast with local delicacies is served each morning, and a free shuttle service is available for convenient transport around Zermatt.
Rooms
Guest rooms include en-suite bathrooms and cable TV, with some offering a balcony and direct views of the Matterhorn. Selected units are newly refurbished apartment-style spaces with fully equipped kitchens, living rooms, and private washing machines. Each room comes with daily housekeeping, a kettle, and a coffee machine for added convenience.
Location
Hotel Sarazena sits next to the Zermatt train station and directly opposite the Gornergrat Railway, providing immediate access to mountain lifts. The main shopping street Bahnhofstrasse, numerous restaurants, and a Coop supermarket are within a 2-minute walk. A free bus stop to the Sunnegga and Matterhorn Glacier Paradise lifts is located just outside the hotel.
Wellness
An on-site sauna is included in the stay and can be reserved at the front desk for private use after skiing or hiking. The sauna area also includes a steam shower for additional relaxation. Guests appreciate returning to the warmth and quiet of the hotel after a full day outdoors.
Family & Pet Policies
The hotel welcomes families with baby safety gates provided for rooms and board games available in the common areas. Child-friendly policies allow extra bedding upon request, and the property is pet-friendly with advance notice. The apartment-style rooms with kitchen facilities allow families to prepare their own meals, reducing daily dining costs.
Highlights
Location: 30 seconds from Zermatt train station and Gornergrat Railway
Rooms: Selected units with Matterhorn-view balconies and full kitchens
Wellness: Private sauna with steam shower included in stay
Family: Baby safety gates, board games, and kitchen-equipped apartments
Convenience: Free shuttle service and ski boot drying room
“Close to the station and Zermatt's heart, this chalet-style hotel impresses with pristine rooms and Matterhorn views. Breakfast shines with homemade touches, setting a warm tone. Its location makes it apt both for skiers and sightseers, adding to its appeal.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Twin Room
2 persons
270 sq. feet
2 Single beds
Balcony
Bathtub
room details
Single Room
1 person
185 sq. feet
1 Single bed
Bathtub
Heating
room details
Suite Mountain View
2 persons
650 sq. feet
2 Single beds and 2 Single beds
Balcony
Bathtub
room details
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.2/10Review score
General
No smoking on site
Wi-Fi
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
Luggage storage
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Hiking
Cycling
Services
Housekeeping
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Bar/ Lounge area
Packed lunches
Special diet menus
Children
Cots
Playpen
Board games
Spa & Leisure
Sun terrace
Garden area
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Parquet floor
Show more
Hotel Sarazena Location
Bahnhofplatz 14, Zermatt, 3920,
Map view
City landmarks
Museum
Matterhorn Museum
2200 ft
Landmark
The Matterhorn
1.4 mi
Cemetery
Mountaineer's Cemetery
2200 ft
Church
Parish Church of St. Mauritius
2200 ft
Landmark
Hinterdorfstrasse
2200 ft
Landmark
Stellisee
2200 ft
Landmark
Gorner Gorge
1.2 mi
Landmark
Sunnegga
1.7 mi
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
1.4 mi
Beach
Leisee
1.3 mi
Ski Area
Wolli park for beginners Sunnegga
1.7 mi
Theme Park
Forest Fun-Park Zermatt
1.2 mi
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
1.3 mi
Garden
Ricola Herb Garden
1.3 mi
Garden
Dossen Glacier Garden
2.2 mi
Beach
Grunsee
2.2 mi
Nearby
Church
St Peter's English Church
1500 ft
Bridge
Photopoint Kirchbrucke bridge
2000 ft
Bahnhofstrasse
Walk of Climb
1700 ft
Hohbalmen
2200 ft
Castor Mountain
2200 ft
Murmeli Brunnen
200 ft
Denner Partner
600 ft
Seilerwiesenstrasse 9
Obere Matten playground no. 1
2200 ft
Triftbachstrasse 7
Bergfuhrerdenkmal
1800 ft
Restaurants
Stefanie's Creperie
1500 ft
Bahnhofstrasse 60
Explore Zermatt
Explore Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
8 minutes' walk
Local history and the art surrounding the iconic Matterhorn. Features exhibits on mountaineering and free guided tours on weekends.
The Matterhorn
30 minutes' walk
World-renowned mountain, offering breathtaking views and various hiking trails. A must for photography and nature enthusiasts.
Mountaineer's Cemetery
8 minutes' walk
A poignant tribute to climbers who lost their lives in the mountains. Features stone monuments with evocative inscriptions.
Hinterdorfstrasse
8 minutes' walk
Charming street lined with traditional wooden chalets. Offers a glimpse into Zermatt's past and unique photo opportunities.
Adventure Hiking
30 minutes' walk
Varied trails cater to thrill-seekers. Extraordinary views await as you hike towards the Matterhorn and surrounding peaks.
Wellness at Spa & Relaxation
10 minutes' walk
Nearby spa with massages and wellness treatments perfect for relaxation. Reservations recommended for optimal service.
Stefanie's Creperie
6 minutes' walk
Delicious crepes and sweet treats in a cozy atmosphere. Popular for both casual bites and takeout options.
Restaurant Whymper-Stube
5 minutes' walk
Traditional Swiss cuisine in a rustic setting. Try the fondue for an authentic Alpine experience; reservations encouraged.
The Papperla Pub
8 minutes' walk
Lively pub with live music events. A hotspot for locals and tourists, offering a vibrant atmosphere and special themed nights.
Zermatt Cinema
10 minutes' walk
Offers a variety of films in English and German. Perfect for family-friendly entertainment or a night out after dinner.
Tips on navigating the city
City Centre
Zermatt 5 min · 1400 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 3 min · 700 ft
Train 2 min · 400 ft
Bus
Bus stop 18 min · 7.1 mi
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Book now and enjoy exclusive rates on your family vacation!
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Property information and rules
Check-in
from 15:00-21:00
Check-out
from 07:00-11:00
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of CHF 25.0 per person.
Pets
Pets are not allowed.
Languages
English, German, Italian
Number of rooms:
22
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Cleanliness
9.6/10
Comfort
9.6/10
Facilities
9.2/10
Free Wi-Fi
8.1/10
Location
9.6/10
Staff
9.6/10
Value for money
8.8/10
Pros
Central location
Clean rooms
Good breakfast
Convenient location
Cons
Grumpy staff
Noisy train
Limited views
Guest reviews
based on 477 reviews
9.3/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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